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Shipping & Returns

Free shipping & local delivery on orders over $150

$10 Canadian flat rate shipping 

Free local delivery

Free local pick up available from West Kelowna

All orders are shipped from Kelowna, British Columbia

 

Order Processing Timelines

Once your order has been placed, please allow 1 - 3 business days for your order to be processed, unless you are local.

 

Shipping Timelines

Please note that shipping times are in addition to order processing times. 

 CANADA

All parcels within Canada will be shipped via Canada Post Expedited Parcel. All Parcel Delivery Time Standards are in accordance with Canada Post's guidelines.

 

British Columbia/Alberta

 1 - 3 business days (remote locations please allow up to 6 business days) 

 

Saskatchewan/Manitoba/Ontario

4 - 6 business days (remote locations please allow up to 13 business days)

 

Quebec

5 - 7 business days (remote locations please allow up to 13 business days)

 

NB/NS/PE/NL 

7 - 8 business days (remote locations please allow up to 13 business days)

 

YT/NT/NU

9 - 13 business days

 

USA

All packages shipped to the United States are shipped via Canada Post International Tracked Package.

  • Shipping Times are 7 business days to all major USA centres (please allow up to 14 business days outside of major cities)
  • All customs and duties taxes are the responsibility of the purchaser and may be charged at delivery by USPS (these fees are charged at USPS’ discretion). Luca Elle Boutique is not responsible for customs and duties taxes.

 

INTERNATIONAL

International shipping is available to most countries and will be shipped via Canada Post International Tracked Package 

  • Please enter your Shipping Address at checkout to determine if shipping is available to your location
  • Shipping Times are 7 - 14 business days (Please allow additional time for your order to be processed by customs. In rare cases we have seen parcels held for 2 - 4 weeks)
  • All customs and duties taxes are the responsibility of the purchaser and may be charged at delivery by USPS (these fees are charged at USPS’ discretion in accordance with trade laws). Luca Elle Boutique is not responsible for customs and duties taxes.

 

Returns

We want you to love what you ordered, so if you aren't happy with your order we will give you an exchange or a store credit. 

All returns must be authorized by email at hello@lucaelle.com and must be sent within 7 days of receiving your order.

All merchandise must be returned unworn, unwashed and in the original condition with all tags attached. Returns that are missing tags and/or damaged will not be processed and will not be returned to sender. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

Customers are responsible for all return shipping fees. Luca Elle Boutique is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return.

*Promo codes must be used at time of order, and may not be applied once an order has been submitted

*Only one promo code can be applied per order